October 13, 2008
iPod missing in “My Computer” or in iTunes for Windows
Note: This article is for Windows users. If you have a Mac, we have a separate article for you if your iPod doesn't appear in iTunes or on the Mac desktop. If you have an iPod touch, check this document.
Can't see your iPod in iTunes or Windows Explorer? Remember the 5 R's of iPod troubleshooting. If those don't help, read on for solutions to specific issues. If Windows sees the iPod but iTunes 8 does not, then see this article first.
Tip: Check Device Manager first (right-click on My Computer, choose Manage, and then select Device Manager). If no devices appear in the Windows Device Manager, go here.
Before starting, make sure your iPod is fully charged and then toggle the Hold switch on and off.
Check the list below before before troubleshooting to ensure whether FireWire or USB troubleshooting applies.
FireWire charging includes:
iPod nano (1st - 3rd generations)
iPod touch
USB charging includes:
iPod nano (4th generation)
iPod touch (2nd generation)
FireWire syncing includes:
iPod (scroll wheel)
iPod (touch wheel)
iPod Special Edition U2
iPod (Click Wheel)
iPod Special Edition Harry Potter
iPod photo
iPod (dock connector)
iPod mini
iPod mini (2nd generation)
USB syncing includes:
iPod shuffle
iPod shuffle (2nd generation)
iPod nano
iPod nano (2nd generation)
iPod (5th generation)
iPod (5th generation 2006)
iPod nano (3rd generation)
iPod nano (4th generation)
iPod classic
iPod touch
iPod touch (2nd generation)
iPod classic (120 GB)










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